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Parcel Force

Just when I thought my life couldn't get any more surreal, the phone rang.

It was my mum.

She somehow chemically senses the worst time to call, and calls. Last night was no exception.

We exchanged the usual pleasantries. I lied and told her I was fine. She told me she'd had a bit of a shock.

"Oh?" I said, hoping that the rundown of today's totally non-shocking event would be mercifully short.

"Yes, a Parcelforce van was parked up the street today..." she continued, as I murmured "uh huh..." in a flat tone, not really paying attention to what she was saying.

"... and the postman was in the back of the van getting a parcel out..." and again I murmured the usual noises, irritated by her pauses for effect.

"... and the brake cable snapped."

Now this got my attention. You see, my mum's house is at the bottom of a rather steep hill, and I had a feeling I knew what was coming.

She then went on to tell me that the unlucky postman had, as the van picked up speed on it's roll down the hill, tried to jump out of the back of the van. Unfortunately, in doing so, the van ran over the top of him, leaving him with a fractured skull and broken legs. The van then continued it's journey downhill, trashed the next-door neighbour's front garden and smashed into the corner of my mum's house.

The outside wall has been partially caved in and bricks knocked out. The cavity wall insulation is no longer in the wall cavity, and there's a 2 inch crack from floor to ceiling in the living room, the corner of which the van hit. There may also be some damage to the room that used to be my bedroom, which is directly above it.

The structural engineer has told her that it's safe for her to remain in the house, so long as she uses the other half of the house, and doesn't go into the room that used to be mine. They estimate that it will take three weeks to fix the damage caused.

... and the best part?

It wasn't even Friday the 13th, yet.

February 13, 2004 | Permalink


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Bloody hell - what a shock for your mum. Was she in the house when it happened? And that poor postman, hope he'll be okay.

Posted by: Daisy | Feb 14, 2004 11:20:20 AM

Omigosh! How terrifying for your mom. Doesn't help your snowglobe to settle down, though, does it?

Posted by: Courtney | Feb 16, 2004 1:35:04 PM


Posted by: Gordon | Feb 16, 2004 10:21:17 PM

well i am still waiting for the parcel force van to arrive they have lost my parcel im sure bloody useless

Posted by: linda | Apr 17, 2004 3:11:34 PM

Parcel Post are worse than useless!!!!!!!!!! They promised that a parcel would be delivered on a Thursday morning and so my husband dutifully took the morning off work. He is self employed. When they hadn't delivered by 12.00 he telephoned them. They would be there definitely that day, so he stayed home the rest of the day cancelling his clients. No parcel. At 7 p.m. in the evening we were hopping mad. We could neither leave a message, as it was constantly engaged, or it just rang and rang and rang. Friday it still hadn't arrived. I spent most of Sat am trying to get through. Eventually at about 11.00 I got through and was told that no-one should have given us a time when it should be delivered. Does this mean we should wait indefinitely indoors until they deem to deliver? Then my husband was told that the parcel was with them at the depot, even though they had told my husband on Thurs that the parcel was 'on the road' to us. Eventually my husband had to go to the depot to collect my parcel. Their service is disgusting to say the least and when I ran out to speak to a postman and his van, he told me that they had broken from the post office 15 years ago and they were pretty hopeless (his words) and that they were never the same.

Posted by: Mrs Andrews | Dec 17, 2004 3:55:37 PM

I was posted a parcel from America it arrived in England on 24th Feb at their depot in West London. It has been there ever since!!!

They never told me it was there until I tried to trace it and then promised to bring it on 17th March and the 18th......it is still there and you cannot get through to them on the phone or on their website....I hate them and it has cost a fortune to stay at home and wait for them, I give up!!!

Posted by: Susan | Mar 21, 2005 12:28:56 PM

Parcelforce is quite literally one of the worst companies to exist. I am so angry right now that I don't have the energy to go back over the complete nightmare I have had with them this week. I think we should tell everyone we know NEVER to use them. They don't deserve to have customers.

Posted by: Maya | Sep 8, 2006 3:16:47 PM

i sent a parcel to ireland via parcelforce one mounth ago and it still has,nt arrived.ive emailed them again and again and no reply if anyone can give me the address to there depo in london i would be very greatfull so i can go there myself and get my parcel back.

Posted by: tina | Jul 9, 2007 10:08:24 PM

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